Shipping policy

Shipping Policy

Last updated: September 11, 2026

Most Sidetracked pieces are made to order. This helps us produce what people actually want rather than holding unnecessary inventory.

Production & Processing

Most orders require approximately 3–7 business days for production before shipping. Production time and shipping time are separate.

Production times may vary depending on the product, order volume, fulfillment location, and other circumstances. Estimated delivery dates are not guaranteed.

Once your order ships, you’ll receive a shipping confirmation with tracking information when available.

Shipping Rates & Delivery

Available shipping methods, estimated delivery times, and shipping costs are displayed at checkout based on your order and destination.

Delivery estimates begin after production is complete.

Actual delivery times may vary due to carrier delays, weather, customs processing, peak shipping periods, or other circumstances outside our reasonable control.

Multiple Shipments

Products in the same order may occasionally be produced or fulfilled from different facilities. If this happens, your order may arrive in multiple packages and you may receive more than one tracking number.

You will not be charged additional shipping solely because we fulfill your order in multiple packages.

Incorrect Shipping Information

Please double-check your shipping address and contact information before placing your order.

If you notice an error, contact us at sidetracked.hq@gmail.com as soon as possible. Address changes may be possible before production begins but cannot be guaranteed.

Once an order has shipped, we cannot change its delivery address.

Additional costs resulting from incorrect or incomplete information provided at checkout, including reshipping costs, may be the customer’s responsibility.

Lost Packages

If your package appears to be lost in transit, please contact us at sidetracked.hq@gmail.com within 7 days of the estimated delivery date with your order number.

We’ll investigate the shipment with our fulfillment and shipping partners and determine the appropriate resolution.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, please first:

Check around the delivery location and any secure or alternate delivery areas.
Check with household members, neighbors, building staff, or your mailroom.
Contact the shipping carrier using your tracking information.

Carrier scans occasionally occur before a package is physically delivered, so we also recommend allowing a short period of time for the package to appear.

Please contact us if you still cannot locate your order. While we will do our best to help investigate, we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

International Orders

Sidetracked ships to eligible international destinations.

International delivery times vary by destination and shipping method. Customs duties and import-related fees are generally included or covered through our fulfillment process; however, local authorities in some destinations may assess additional duties, taxes, or fees upon delivery.

Any additional charges imposed directly by local authorities are the recipient’s responsibility.

Customs processing may also affect delivery times.