Refund policy

Returns & Refunds

We want you to love what you ordered. Since Sidetracked pieces are made to order, we don’t currently accept returns or exchanges for change of mind, incorrect size selection, or preference.

Something wrong with your order?
If your item arrives damaged, defective, misprinted, or incorrect, contact us within 14 days of delivery at sidetracked.hq@gmail.com with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We’ll review the issue and, when eligible, arrange a replacement or refund at no additional cost.

Sizing
Because each piece is produced specifically for your order, please check the size guide before purchasing. We can’t offer refunds or exchanges when the wrong size was ordered.

Wrong or incomplete orders
If you receive the wrong product, color, size, or quantity due to a fulfillment error, contact us and we’ll make it right.

Lost packages
If tracking shows your package was lost in transit, contact us and we’ll investigate with our fulfillment partner. We aren’t responsible for packages delivered to an incorrect address provided at checkout.

Please don’t send returns without contacting us first. Items returned without authorization may not be accepted or refundable.

Approved refunds are issued to your original payment method. Processing times after approval depend on your bank or payment provider.

Questions? sidetracked.hq@gmail.com